Conversational Platform

It is a proprietary cloud platform that serves over 22 million customers in Italian, English, Spanish and Chinese.

The solidity, flexibility and innovation of the platform can be deduced from its references and the types of services provided over time: Help Desk Services, Information Services for Students, Sport Chatbots, Knowledge Management Support, Smart Cities Services and other Special Projects.

In 2007-08 it won the Genesys-Alcatel World Business Award, the European Voice Award by Telisma and the Golden Circle for Financial Innovation.

A demonstration of the solution’s strength is the current version, it not only manages millions of users of Juventus, Real Madrid and Tottenham Hotspur, but it is also the development platform of UNI’s BOT (Italian Standardization Body) in order to help its members to search and find the correctness among the over 26.000 norms of the institution’s patrimony.

The solution architecture is integrated with sales solutions (CRM or call center) and can be combined with other social analysis tools.

A robust set of feature makes our Conversational Platform pretty unique in the BOT/VA/VPA scenario, some of these functional features are:

• Robust on volumes (more than 22 millions of users)
• Proprietary NLP (Natural Language Processing) engine: English, Spanish, Italian and Chinese
• Integrable with external NLP (Facebook, Google, Telegram, etc ..)
• Customizable dictionaries (by market sector, by customer or by social groups)
• Capable of Integrating non-natural languages, as handshaking protocols and/or actuator commands (robotics)
• Decision-making capacity can be increased and customized thanks to:
  • the possibility of connecting to third-part Artificial Intelligence engines or
  • the possibility of developing Artificial Intelligence ad hoc solutions (thanks to the partnership with StrongArtificialIntelligence.com)
• The platform is perfect for developing and evolving expert systems
• Integrated with Unity 3D: therefore also mobile app Android and iOS) or webapp can be declined
• Can manage complex dialogues: managed over 7,000 decision-making nodes in one services and knowledge base with over 260,000 items.
• Can be integrated with emotional engines
• Can be integrated with speech recognition and speech synthesis systems
• Can be integrated with users and behavioral profiles to develop Conversational RecEngine solutions
• Ad hoc authoring tool for autonomous management. Allows you to manage: text, voice, avatar, images, videos, hyperlinks, etc.
• The core of the platform has win, in the previous years, more than an international award. The architecture of the platform is future-proof. Below the main technical features:
• Client-server architecture running on both in cloud or on resident systems
• Works on Linux-based O.S or on Microsoft O.S.
• Communicates with external systems or interfaces thanks XML format or JSON format
• Can be connected with relational data bases or with documental data bases
• Can be setted in a business critical configuration model

The core of the platform has win, in the past few years, more than an international award. The architecture of the platform is future-proof. Below the main technical features:

• Client-server architecture running on both in cloud or on resident systems
• Works on Linux-based O.S or on Microsoft O.S.
• Communicates with external systems or interfaces thanks XML format or JSON format
• Can be connected with relational data bases or with documental data bases
• Can be set in a business critical configuration model